Patient support in China

Choose one coordinated itinerary from the first planning conversation through your return home. We set out the named contacts, meeting points, included hours and separate charges in writing.

Request one itinerary with a named contact, meeting points and separate fees for each service.

Tell us your city, dates and the question you want to put to a department. We help identify the right booking channel and request a written response, estimate and list of documents.

Ask what the planning call covers, its fee and how you can follow up.

Agree where and when to meet at the airport, station or hotel. Confirm vehicle arrangements, accessibility, companion numbers, luggage and the transfer charge before departure.

Confirm the pickup point, vehicle, waiting time and fare for each transfer.

A coordinator can meet you at the agreed entrance, guide you through registration and payment, and accompany you between consultations and examination desks. Agree the hours and what happens if a visit runs late.

Agree on the hospital campus, meeting point, hours of accompaniment and overtime charges.

Tell us the language for your clinical conversation and written report. We check interpreter availability, confidentiality arrangements, appointment times and fees with you.

Confirm the language pair, in-person or remote interpreting and hourly rate. Ask separately about written translations.

We help request the visit summary, available images and itemized bill, and agree how outstanding results will reach you. Your clinician explains the findings and advises on follow-up.

Agree on a list of reports, the language, the delivery method and fees for translation or collection.