Privacy notice

Updated 6 November 2026

Who handles your request

Beijing Langhui Technology Co., Ltd. operates LumeSage Care. Our team in China uses your name, email address, country, preferred language, destination, reason for the visit, requested support and timeframe to respond to you. We also record your request for contact, the page you used and how you reached the site, such as through a search engine. We count page requests by day and public page to see where visitors need help. These counts exclude IP addresses, query strings and visitor identifiers.

How information is handled

The website and CRM process enquiries in China. Authorised staff and hosting and communications providers may process contact information for coordination, security and delivery. Technical logs may include your IP address and browser. The public form accepts no attachments.

Medical records and the assistant

If a clinician requests records, we first explain who would receive them, why and how to share them separately, and ask for your instructions. When the assistant uses AI, it sends the question you selected, the language and public information from this site to Xiaomi MiMo. It does not send your contact form entries. The planner may send your selected service, city, priority, stay and site language to Xiaomi MiMo. Contact details and medical records stay out of that request.

Retention and your choices

We retain enquiries for as long as needed to handle them and meet applicable obligations. Email the address below to request access, correction or deletion, or to withdraw your request for contact. Use the email address associated with the enquiry.